Frequently Asked Questions (FAQ)
Welcome to the Rist Glam FAQ section! Here, we answer some of the most common questions about our policies, procedures, and products. If you have any questions that are not covered here, please feel free to contact us. We are here to help you!
1. What is Rist Glam?
Rist Glam is an online store specializing in stylish watches and fashion accessories. Our mission is to provide high-quality, trendy products to enhance your style. We operate on a dropshipping model, ensuring that you get the latest styles directly from our suppliers.
2. What currencies do you accept?
We currently accept payments in USD (United States Dollar). All prices displayed on our website are in USD.
3. How can I place an order?
Placing an order with Rist Glam is simple. Browse our collection of watches and fashion accessories, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and complete your order. You will receive a confirmation email with your order details.
4. What payment methods do you accept?
We accept various payment methods, including major credit cards and debit cards. Payments are securely processed through our payment gateway, ensuring your information is protected.
5. How do you handle shipping?
We offer several shipping options to meet your needs:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 5-7 business days
- Priority Shipping: 2-5 business days
- Express Shipping: 1-3 business days
Shipping costs will be calculated at checkout based on your location, the weight, and the size of your order. We do not currently offer express shipping costs separately but will always strive to fulfill your order as quickly as possible. Currently, we only ship orders within the USA.
6. What should I do if my package is lost or undelivered?
If your package has not been delivered within the expected timeframe, please contact us. We will investigate the issue and, if necessary, re-ship your order within 7-12 business days. If your package is stolen after delivery, you will be responsible for the loss. However, if it is lost in transit, we will verify the issue and re-ship your order.
7. Can I return or exchange an item?
Yes, we accept returns within three days of delivery. To initiate a return, please contact us with your order number and reason for return. The item must be in its original condition, unused, and in its original packaging. Once we receive and inspect the returned item, we will process your refund. For exchanges, the same conditions apply, and we will send the replacement item once the returned item is received and inspected.
8. How can I cancel my order?
You can cancel your order within one day of placing it. To cancel your order, please contact us with your order number as soon as possible. If your order has already been processed or shipped, you will need to follow our return policy to return the items once they are delivered.
9. How do you handle my personal information?
Your privacy is important to us. We collect and use your information solely for processing your orders and improving your shopping experience. We do not share your information with third parties for marketing purposes. For more details, please refer to our Privacy Policy.
10. What are cookies, and how do you use them?
Cookies are small text files stored on your device when you visit our website. They help us understand how you use our site and improve your experience. For more information, please read our Cookie Policy.
11. What if I have a problem with my order or need assistance?
If you encounter any issues with your order or have any questions, please do not hesitate to contact us at info@ristglam.com. Our customer service team is here to help you with any concerns or inquiries you may have.
Thank you for shopping with Rist Glam! We appreciate your business and strive to provide you with the best possible service. Still if you have any question just ask me.